Refund and Returns Policy

IHCPA Charges, Payment & Refund Policy

Our fees reflect the time, expertise, and professional judgment involved in preparing and completing your accounting and tax work. Estimates provided are based on initial information and may change if the scope or complexity increases.

Service Scope

IHCPA charges for file preparation, advisory consultation, and compliance work. Fees are due upon completion of the service or upon delivery of agreed portions of work.

Non-Refundable Fees

Once a tax return, report, or financial statement is prepared, fees become non-refundable. This applies even if the client chooses not to file or proceed with submission to CRA.

Payment Terms

Invoices are due upon receipt unless otherwise agreed. Late payments may incur interest as outlined in the engagement letter. IHCPA accepts major payment methods and ensures secure processing.

Correction Policy

If an error is identified due to IHCPA’s oversight, we will correct it promptly at no cost. Errors arising from incomplete or inaccurate client information are the client’s responsibility.

For any questions or privacy concerns, contact policy@ihcpa.ca.

IHCPA Cookie & Tracking Policy

Our website uses cookies and analytics tools to improve user experience and monitor site performance. Cookies are small data files stored on your device to remember preferences and optimize navigation.

Types of Cookies We Use

Essential cookies: Required for website functionality.
Analytical cookies: Help us understand how visitors interact with our pages.
Preference cookies: Save your settings for future visits.

No personal or financial information is stored in cookies. You may adjust your browser settings to block cookies; however, some features may not function properly.

By using our website, you consent to our use of cookies as described in this policy.

For any questions or privacy concerns, contact policy@ihcpa.ca.

IHCPA Accessibility & Anti-Spam (CASL) Statement

Accessibility Commitment

IHCPA is dedicated to ensuring digital accessibility for all clients and visitors. Our website aligns with the Accessibility for Ontarians with Disabilities Act (AODA) and WCAG 2.1 Level AA standards. We strive to provide alternative access for individuals using assistive technologies.

If you experience barriers while using our site or client portal, please contact policy@ihcpa.ca for assistance or to request alternative formats.

Anti-Spam Compliance (CASL)

IHCPA complies with Canada’s Anti-Spam Legislation. We send electronic communications only to individuals who have provided consent or with whom we have an established business relationship. Every email includes an unsubscribe option. You can withdraw consent at any time without affecting service access.

For any questions or privacy concerns, contact policy@ihcpa.ca.

IHCPA Website Disclaimer

The information presented on www.ihcpa.ca is intended for general education and awareness. It is not accounting, tax, or legal advice. While IHCPA strives for accuracy and updates content regularly, we cannot guarantee that all information remains current.

Clients should consult IHCPA directly before acting on any information obtained from this site. IHCPA disclaims liability for any direct or indirect damages resulting from reliance on website content.

External Links

Our website may include links to third-party websites. IHCPA does not endorse or control the content of these external sources and is not responsible for their accuracy or privacy practices.

Professional Services

Engagements with IHCPA are governed by separate written agreements. No professional-client relationship is established through website use alone.

For any questions or privacy concerns, contact policy@ihcpa.ca.